Frequently asked questions on facemasks
All passengers and employees must wear a non-medical facemask on public transport. Here you can find frequently asked questions.
Who has to wear a facemask on TESO grounds and ferries?
All passengers and employees in public areas must wear a non-medical facemask on public transport. Any passenger 13 years of age or older must wear a facemask.
I'm in a car. Do I have to wear a facemask?
As long as you stay inside your vehicle, you don't have to wear a facemask. But if you’re in your vehicle on board a ferry, and you get out of it to visit the bathroom, for instance, you must put on a facemask.
I don't have a facemask with me. Can I still ride a ferry and go on other public transport?
No, if you don’t have a facemask you are not allowed to use public transport. Any passenger 13 years of age or older who is using public transport must wear a facemask.
If you don’t have a facemask with you and you’re sitting in a vehicle, you must remain in your vehicle when you are on board a ferry. All pedestrians and cyclists 13 years of age or older must wear a facemask. No facemask? No entry.
Can I just wear my scarf or something else to cover my mouth and nose?
A scarf or a t-shirt is not a facemask. You must wear an actual non-medical facemask.
When do I have to put on my facemask?
Put on your non-medical facemask either well before you get to the ticket office or, on Texel, before you pass the entrance and exit points. That way, we can make boarding safe and fast. Only once you leave the harbour area can you take off your facemask.
Where do facemasks have to be worn?
Facemasks must be worn on all Wadden Sea ferries, as well as in the terminal areas and on parts of TESO grounds. No facemask? No entry.
What if I'm on TESO grounds and I want to eat or drink something?
Take the facemask off and put it on again as few times as possible. If you’re eating or drinking something, you can take your facemask off only for as long as you really have to. In that case, you must remain seated and keep a distance of at least 1.5 metres from others, unless they are members of your household. You must put the facemask back on as soon as you have finished eating or drinking
Can I eat or drink on board?
Take the facemask off and put it on again as few times as possible. If you are a pedestrian or a cyclist on board and want to eat or drink something, you must first find a seat. You can then briefly take off your facemask and eat or drink something. Put your facemask back on as soon as you have finished eating or drinking.
I'm on a motorbike and I’ve got my helmet on. Do I still have to wear a facemask when I'm on TESO grounds or on board?
If you are on a motorbike and you have your helmet on with your visor closed, there is no need to wear a facemask. However, as soon as you take off your helmet or open your visor, you must wear a facemask.