Koninklijke N.V. Texels Eigen Stoomboot Onderneming

No, you cannot make reservations for a TESO crossing. Cars are loaded on ships in order of arrival. To prevent potential waiting times, TESO operates both ferries on busy days. An E-ticket is no proof of reservation, but having purchased an E-ticket in advance will ensure a well-prepared start of your journey! Frequent travellers can buy a priority card granting fast access to the terminals (see "Conditions for Priority Card").

You can pay for your E-ticket via iDeal, MasterCard and Visa.

Purchase E-ticket

1. Go to the homepage and select purchase ticket.
2. Select the number of return tickets you want to purchase.
3. Pay online via iDeal, MasterCard or Visa.
4. Your E-ticket (including a unique barcode) will be sent to you via E-mail.
5. Print your E-ticket on A4 paper and present the printout at the ticket office.

Scan E-tickets         

1. Foot passengers can scan their E-ticket without assistance at the electronic accesses in the terminal at the ferry harbour.
2. Cyclists and moped riders can scan their E-ticket at the manned ticket offices in the terminal at the ferry harbour.
3. Vehicles with a maximum length of 5.50 m can get access to the ferry via the automatic counters or the manned ticket office for vehicles.
4. Vehicles longer than 5.50 m can check in through the manned ticket offices for vehicles only. 

After purchase your E-ticket will be valid indefinitely. Your ticket is a return ticket: On your return journey (from Texel to Den Helder) there will be no ticket inspection and you will not be asked to produce your ticket.

The E-ticket for vehicles will be checked with regard to the length of your vehicle and the day of the week (concerning the off-peak fare on Tue/Wed/Thu).

Please measure the total length of your vehicle, including trailer, bike rack or protruding objects at the front and back of the vehicle. As an indication: a common car is approx. 4.50 m long. Please note: The vehicle length does not equate to the wheel basis!

In case you have purchased the wrong E-ticket, for example indicating a vehicle length that does not match your vehicle, you can purchase a new ticket at the manned ticket office. Should the new ticket be more expensive, you can use your pre-purchased E-ticket as down payment. Should the new ticket be cheaper than your pre-purchased E-ticket, you will also be able to use it as payment; however, we will not be able to refund the difference at the ticket office. Alternatively, you can buy a new ticket at the ticket office and request a refund for the pre-purchased E-ticket on our website.

We regret that tickets for overdimension vehicles cannot be purchased online. For ferry crossings with overdimension vehicles we kindly ask you to contact the ferry service TESO by phone well in advance on +31 222 3696 00.

Our office hours are 8.00 a.m. till 4.30 p.m. Monday to Thursday and 8.00 a.m. till 12.00 a.m. on Fridays. Vehicles with excess width of 2.75 metres or more cannot pass our terminals and will have to be guided along an alternative route. It is therefore essential to arrive in Den Helder way before departure of the ferry.

We regret to inform you that tickets for the transport of hazardous substances cannot be purchased online. Transport of hazardous goods by TESO is regulated by law under VLG regulations (regulations for transport of hazardous substances). For substances that cannot be transported during regular crossings TESO provides crossings on stipulated dates. These crossings are exclusively dedicated to the transport of hazardous goods. Crossings are provided at least every other week, often on Fridays. Departure is always at 10.00 a.m. from Den Helder and at 1.30 p.m. from Texel. Special rates and conditions apply.

Yes, on MyTESO you can check all validated tickets and print them if necessary, e.g. for a statement of expenses.

Multi-trip travel cards are available as E-tickets and can also be saved on your TESO pass. You can print your E-ticket and use the A4 printout several times, or you can print the ticket before each journey. Our system will scan the barcode and check how many return journeys you have left. The remaining number of journeys will be displayed on the client screen at all accesses. On our website you can check the number of validated tickets and the remaining balance.

Yes, you can top up your TESO pass online at MyTESO.

Yes, on MyTESO you can check all validated tickets and print them if necessary, e.g. for a statement of expenses.

Once your TESO pass has been registered at MyTESO you can cancel it should you lose it. As soon as the pass has been cancelled it is blocked and of no use to anyone. Please contact TESO head office to transfer your remaining tickets to a new TESO pass on +31 222 369 600. Our office hours are 8.00 a.m. till 4.30 p.m. Monday to Thursday and 8.00 a.m. till 12.00 a.m. on Fridays.

Once your TESO pass has been registered at MyTESO you can cancel it should it be stolen. As soon as the pass has been cancelled it is blocked and of no use to anyone. Please contact TESO head office to transfer your remaining tickets to a new TESO pass.

On MyTESO you can check the remaining balance of the TESO pass(es) you registered. Furthermore you can always ask our staff at the ticket office to print the current balance on your TESO pass. 

You can have different kinds of tickets on one TESO pass, e.g. a (multi-trip) travel ticket for your vehicle and a (multi-trip) ticket for foot passengers. A TESO pass can be used once per hour only, regardless of the number of tickets on the TESO pass. Certain combinations are not possible, e.g. a regular ticket for foot passengers in combination with a ticket for foot passengers aged 4-11 or 65 or over.

You can use your TESO pass once per hour only.

No, TESO does not offer group rates. According to our durability philosophy TESO aims to offer good value to all foot passengers and cyclists, regardless whether travelling on their own or in a group (please check our current rates at Fares). Passengers travelling in a group need to purchase separate tickets for each person.

Rates for vehicles include a maximum of 9 passengers. The passengers need to be in the vehicle when passing the ticket office. Please note that for cars longer than 5.50 m (including bike rack or trailer/caravan) the so-called metre rate applies. You will not be charged for bikes transported on your car roof. Please check the current rates at Fares.

No, all rates indicated are prices for return tickets. We do not sell tickets for single journeys. There will be no ticket inspection on the return journey from Texel to Den Helder. Please check the current rates at Fares.

The weekday of your outward journey to Texel only determines the applicable rate (standard or off-peak). On your return journey there will be no ticket inspection.

No, we do not accept reservations for crossings. Reservations are not necessary anyway: On busy days TESO increases the capacity and frequency of the ferry service. During the season and in the holiday periods waiting times may occur once in a while. Please check our list of additional sailings and waiting times.

During rush hours in holiday periods waiting times may occur. In this case TESO will operate two ferries: every 30 minutes ferries will depart from both harbours. Please check our timetable.

Have you lost your belongings? For information on lost property please call us on +31 222 369 600 (Monday to Thursday from 8.00 a.m. till 4.30 p.m. and on Friday from 8.00 a.m. till 12.00 a.m.)

Yes, your pet travels for free. Pets need to be kept on lead during the crossing. In principle pets may be left in the car (unguarded) during the crossing, provided they cannot jump out of the car.

You can park your car for free at the terminal in the ferry harbour. The parking lot is not guarded. We cannot take reservations for a parking space. The number of parking spaces is limited. If all spaces are taken you can park your car in the vicinity. Please allow for a 10 minute walk back to the terminal. Please check the parking spaces here.

On Texel buses and taxis will be waiting to take you to your accommodation. In the ferry harbour you can rent bicycles. Please check the facilities. please be advised that the Bus line 26  has been skipped. Furthermore there will be no connection to Bus line 33 for ferry services departing from Den Helder on the hour.

To be guided to the TESO car ticket offices in the ferry harbour in Den Helder please enter the following address: Havenplein 3, 1781 AB Den Helder. Check How to find us .

Yes, you can rent bicycles in the Texel ferry harbour. Please check www.fietsverhuurtexel.nl (Dutch) for information.